The vets originally sent the body of my doggie to another cremation service that I did not want to go and requested the body to be returned and Treasured Friends were very understanding and patient and collected the body of my gorgeous Phoebe when she returned, and had a lovely pouch for her and treated us in a lovely manner and was very understanding of our loss. I could not praise them enough, they were lovely and always happy to help.Is a family run business and I am happy to support independent business and would 100% recommend them, absolutely lovely to deal with!And thank you so much for being so accommodating with our requests, this is invaluable to us!Best WishesMari Austin